Refund policy
At Mimonovas, we strive for 100% customer satisfaction with every purchase. In the unlikely event that you receive a damaged or incorrect item, we're here to help. Please review our return policy carefully before initiating a return:
Conditions for Returns:
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Returns are accepted only in cases where the customer is responsible for shipping fees.
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To be eligible for a return, the customer must provide photo evidence within 5 days of receiving the product, demonstrating that the item arrived damaged or was the incorrect product.
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Only products that are damaged upon arrival or incorrectly shipped are eligible for return.
Return Process:
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To initiate a return, please contact our customer service team at contactmimonovas@gmail.com within 5 days of receiving your order.
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Provide photo evidence clearly showing the condition of the product and the packaging.
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Once your return request is approved, our team will provide you with further instructions on how to proceed with the return shipping.
Exchange Policy:
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We only offer exchanges for damaged or incorrectly shipped items. No refunds are provided.
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Upon receiving the returned item and verifying its condition, we will proceed with exchanging the product for a new one of the same type.
Contact Us:
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at contactmimonovas@gmail.com and our dedicated customer service team will be happy to assist you.